Privacy Policy for Booking Terminal LLC

Effective Date: May 14, 2026

Last Updated: May 14, 2026

Booking Terminal LLC, a limited liability company organized under the laws of the State of Delaware ("us," "we," or "our"), operates the Booking Terminal LLC platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service and the choices you have associated with that information.

1. Our Role

Our role with respect to personal information depends on the context. For information you provide to us as a provider when you create or maintain an account, we act as the controller. For information collected from end customers in connection with a booking or waiver signed through a provider's website, we generally act as the processor or service provider on behalf of the provider, and the provider is the controller for that information. End customers should contact the provider directly to exercise rights with respect to information the provider controls.

2. Information We Collect

We collect the following types of personal information from our users:

Names
Email addresses
Phone numbers
Postal codes (when collected as part of a booking or waiver flow)
Date of birth (when collected as part of a waiver flow)
Drawn signature images (when you sign an electronic waiver)
Names and dates of birth of minor participants you list when signing a waiver on a minor's behalf
Locale (derived from browser settings)
IP address, browser type, and the date and time of waiver signature (collected automatically when you sign an electronic waiver, for fraud prevention and to maintain an evidentiary record of your signature)
Signed waiver PDFs that we generate from the waiver content authored by the provider and the information you provide
Any additional information that a provider chooses to collect through custom fields they configure in the waiver or booking flow. The specific information collected varies by provider and may include details relevant to the provider's activity. You should review the provider's waiver and privacy practices for information about what they collect.

3. Purpose of Data Collection

We use the collected data for various purposes:

To facilitate and process bookings between customers and providers, including managing reservations, handling payments, and providing related functionality
To communicate with customers about the services they are purchasing
To facilitate the electronic signing of participant waivers and to deliver signed waiver PDFs to end customers and providers
To maintain an evidentiary record of electronic signatures, including capturing IP address and signature timestamps for fraud prevention and audit-trail purposes
To tailor the interface to the customer
To comply with legal obligations and to retain records that may be needed to establish, exercise, or defend legal claims

4. Data Sharing

We share your information with third parties in the following circumstances:

Stripe: We share data with Stripe for secure payment processing.
Clients: We share all booking-related and waiver-related data that Booking Terminal LLC collects, including check-in details and signed waiver records, with our clients for management and operational purposes, as bookings are made through their websites.
Other Vendors: We work with third-party vendors to operate the Service. These include Amazon Web Services (cloud infrastructure, including storage of signed waiver PDFs and email delivery), Cloudflare (content delivery and edge security), Google Analytics (website analytics), and customer support platforms. We share only the minimum amount of data required for these providers to perform their functions, and they are contractually obligated to protect your information in accordance with our standards and applicable regulations.

5. Data Retention

We retain personal information for as long as necessary to fulfill operational and legal obligations. Payment-related data is managed by Stripe, and we do not control how long they retain it. Signed waiver records (including the signed waiver PDF, signature image, signer details, and associated metadata) are retained for seven (7) years from the date of signature, after which records may be deleted, anonymized, or archived. Other customer-provided information is stored until our relationship with the client ends, as it is used for historical record-keeping, auditing, and compliance purposes. When the relationship ends, data may be securely archived, anonymized, or deleted.

6. User Rights

Users have the following rights regarding their personal information:

Access: You can request access to your personal data.
Correction: You can request to correct any inaccuracies in your personal data.
Deletion: You can request the deletion of your personal data. Please note that with respect to signed waiver records specifically, your right to deletion may be limited during the seven-year retention period described in Section 5, because retention of those records is necessary to establish, exercise, or defend legal claims.

Where personal information is processed on a provider's behalf, you should generally direct rights requests to the provider. To exercise rights with respect to information that Booking Terminal LLC controls, you can reach out directly to Jarod LaFalce at [email protected].

7. Security Measures

We take the security of your personal information seriously and implement measures to protect your data, including encryption and secure services.

8. Cookies and Tracking

We use cookies and similar tracking technologies on the Booking Terminal LLC website to enhance user experience and understand how our visitors interact with our services. These cookies may include session cookies, which expire when the user closes the browser, and persistent cookies, which remain for a set duration. We also use third-party services, such as Google Analytics, to monitor traffic and gather insights about how users navigate the website. You can manage your cookie preferences by adjusting your browser settings.

9. Children's Privacy

Booking Terminal LLC does not knowingly collect personal information directly from children under the age of 13. We do not market or direct the Service to children.

Our waiver feature allows an adult signer (typically a parent or court-appointed legal guardian) to provide certain information about minor participants — specifically, first name, last name, and date of birth — in connection with signing a waiver on the minor's behalf. This information is provided by the adult signer, not by the minor. By providing this information, the adult signer represents that they are the parent or court-appointed legal guardian of the listed minor and have the legal authority to provide consent on the minor's behalf. The provider, not Booking Terminal LLC, is responsible for determining whether its activity is appropriate for minors and for compliance with the Children's Online Privacy Protection Act (COPPA) and analogous laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Jarod LaFalce
[email protected]